Warranty Information
Our commitment to product quality and customer satisfaction
CONN3CT Product Warranty
We stand behind the quality of our products. All CONN3CT cards come with a limited warranty to ensure your satisfaction and protect your investment.
Warranty Coverage
CONN3CT warrants that our products will be free from defects in materials and workmanship under normal use for the following periods from the date of purchase:
Essential Card
1-Year Limited Warranty
Premium Card
2-Year Limited Warranty
Executive Card
Lifetime Limited Warranty
This warranty covers:
- Manufacturing defects that affect the functionality of the NFC technology
- Structural integrity of the card (cracking, delamination, etc.)
- Premature fading or deterioration of printed elements
- Failure of the embedded NFC chip under normal use conditions
What's Not Covered
Warranty Exclusions
The warranty does not cover damage resulting from:
- Accidents, misuse, or abuse (including bending, crushing, or exposure to extreme temperatures)
- Improper storage or handling
- Unauthorized modifications or repairs
- Normal wear and tear, including scratches and cosmetic damage that doesn't affect functionality
- Exposure to harsh chemicals or solvents
- Damage from pets or wildlife
- Loss or theft of the product
Additionally, the warranty does not cover:
- Digital profile services or software issues
- Compatibility issues with specific devices not related to the NFC chip itself
- Products purchased from unauthorized resellers
How to Make a Warranty Claim
Warranty Claim Process
If you believe your product is defective and covered under warranty, please follow these steps:
- Contact Customer Support: Email warranty@conn3ct.com or call our support line at 1-800-CONN3CT with your order number and a description of the issue.
- Provide Documentation: Our support team may request photos or videos of the defect to help diagnose the issue.
- Receive Claim Number: If your claim is approved, you will receive a warranty claim number and return instructions.
- Return the Product: Ship the defective product to the address provided in the return instructions. We recommend using a trackable shipping method.
- Receive Replacement: Once we receive and verify the defective product, we will ship a replacement to you at no additional cost.
Note: For Executive Card holders, we offer an expedited replacement process where we ship your replacement before receiving the defective product.
Extended Warranty Options
For additional peace of mind, we offer extended warranty options for Essential and Premium cards:
Essential Card Extended Warranty
Extends coverage to 3 years
$9.99
Premium Card Extended Warranty
Extends coverage to 5 years
$14.99
Extended warranties must be purchased at the time of your original order. They cannot be added after the purchase has been completed.
Frequently Asked Questions
Do I need to register my product for warranty coverage?
No, your warranty is automatically activated when you purchase directly from CONN3CT or an authorized reseller. We recommend keeping your order confirmation email and receipt as proof of purchase.
Is the warranty transferable?
No, our warranty is non-transferable and extends only to the original purchaser of the product.
What if my card stops working after the warranty period?
If your card fails after the warranty period, we offer replacement cards at a discounted rate. Contact our customer support team for assistance.
How long does the warranty replacement process take?
Once we receive your defective card, replacement processing typically takes 1-3 business days. Shipping time varies based on your location and selected shipping method.
Still Have Questions?
Our support team is here to help with any warranty questions or concerns you may have.