Frequently Asked Questions

CONN3CT cards use Near Field Communication (NFC) technology, which allows for wireless communication between devices when they're in close proximity. When you tap your CONN3CT card on an NFC-enabled smartphone, it transmits a signal that directs the phone to your digital profile. This works without requiring any app installation on the recipient's device. For phones without NFC capabilities, we also include a QR code on the card that can be scanned.

No, CONN3CT cards don't require charging. They use passive NFC technology, which draws power from the NFC reader (the smartphone) when the card is tapped. This means your card will work indefinitely without needing batteries or charging.

Yes, all CONN3CT cards are water-resistant and can withstand occasional exposure to water. Our Premium and Executive cards are fully waterproof. However, we recommend keeping your card in a dry environment when possible to maintain its appearance and longevity.

You can update your digital profile anytime by logging into your CONN3CT dashboard at app.conn3ct.com. From there, navigate to the 'Profile' section where you can edit your contact information, social media links, portfolio, and other details. Changes are saved automatically and take effect immediately.

Currently, each CONN3CT card can only be linked to one digital profile. However, within your profile, you can create different sections or views that highlight different aspects of your professional identity. For multiple distinct profiles, we recommend purchasing additional cards.

CONN3CT cards work with all modern smartphones that have NFC capabilities. This includes most Android devices and iPhone 7 or newer models running iOS 14+. For devices without NFC capabilities, you can use the QR code on the back of your card to access the same digital profile.

We take security seriously at CONN3CT. Your data is encrypted both in transit and at rest using industry-standard protocols. NFC cards themselves are read-only and cannot be hacked or duplicated. Additionally, you control exactly what information is displayed on your profile, and you can update or remove information at any time.

If you lose your card, you can log into your CONN3CT dashboard and mark it as lost. This won't delete your profile, but it will allow you to order a replacement card that will be linked to your existing profile. We also recommend enabling the QR code backup feature, which provides an alternative way to share your profile while waiting for your replacement card to arrive. Replacement cards can be ordered through your dashboard at a discounted price.

Yes, we offer various customization options depending on your card tier. The Essential card comes in our standard design, while Premium and Executive cards offer customization options including different colors, finishes, and custom engraving. For businesses and teams, we offer fully branded cards with your company logo and colors.

Standard shipping typically takes 5-7 business days within the United States. International shipping varies by location but generally takes 7-14 business days. We also offer expedited shipping options at checkout for an additional fee, which can reduce delivery time to 2-3 business days.

Yes, we offer volume discounts for team and business orders. The discount percentage increases with the number of cards ordered. For specific pricing, please visit our Teams page or contact our sales team for a custom quote for orders of 20+ cards.

Yes, Premium and Executive cards include analytics features that allow you to see how many times your card has been tapped, which links are clicked most frequently, and other engagement metrics. This data is available in your CONN3CT dashboard under the 'Analytics' section.